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CCS Scheduled Maintenance and Outages

Preventative Maintenance includes a variety of activities necessary to keep information and technology services running, such as software patches, fixes and upgrades, hardware upgrade. Additional outages may occur as a result of unforeseen hardware or software issues. In these cases, CCS strives to provide as much notice as possible.

No alternate service will be available if a system or an application is not available due to the scheduled maintenance or outage, unless explicitly indicated in the table below for the particular system/application.

Scheduled Changes


Application/ Service           
Recurring Maintenance Scheduled Maintenance
Adobe AEM                                     
           

Every Thursday from 6 a.m. - 8:30 a.m. 

Thursday, May 16, 6:30 a.m. to 8:00 a.m.
AEM author production update
User Impact: AEM author production may be unavailable during restart
Alfresco (choose.ryerson applicant portal) Daily 4 a.m. - 5 a.m.

 

CFAPS

 Last Friday of each month 6 a.m. - 8 a.m.
Citrix N/A  
eHR N/A  
Learning Management System Every Friday 6 a.m. - 8 a.m.

my.torontomu portal

 Every Friday 6 a.m. - 8 a.m.  
OneCard N/A  
MyServiceHub Daily midnight - 1:15 a.m.  
RMS, Account activation and Self Service Every Friday 6 a.m. - 8 a.m  
TMU-VPN

N/A

  
FIS Daily 10:45 p.m. - 1:05 a.m.  
ServiceNow N/A  
Virtual Applications Daily 2:30 a.m. - 3 a.m.  

Additional Scheduled Changes

  • Thursday, May 16, 3:00 p.m. to 3:30 p.m.
    Updating Clockapp2
    User Impact: No impact to student facing web portal. Application will not be available to AAS staff during this time.
  • Friday, May 17, 8:00 a.m. to 12:00 p.m.
    Upgrading database servers.
    User Impact: No operational impact.
  • Sunday, May 19, 9:00 a.m. to 5:00 p.m.
    Network upgrade at KHW 3rd floor.
    User Impact: Network unavailable during this time.
  • Monday, May 20, 9:00 a.m. to 11:00 p.m.
    Updating FIS Services.
    User Impact: FIS will not be available during this time frame.

  • Sunday, May 26, 1:00 a.m. to 5:30 a.m.
    Updating ServiceNow.
    User Impact: None expected.
  • Sunday, May 26, 9:00 a.m. to 5:00 p.m.
    Updating FIS Services.
    User Impact: FIS will not be available during this time frame.
  • Saturday, June 1, 8:00 a.m. to 8:00 p.m.
    Updating eHR.
    User Impact: eHR Production will be down from 8:00 am to 1:00 pm. The non-production environments will be down briefly.
  • Sunday, June 9, 8:00 a.m. to 4 p.m.
    Updating MyServiceHub.
    User Impact: MyServiceHub Production will be down from 8:00 am to 1:00 pm.  All non-production environments will be down briefly during the outage.
  • Saturday, July 27, 8:00 a.m. to 4:00 p.m.
    Updating MyServiceHub.
    User Impact: MyService Hub production will remain up and running. The non-production environments will be down briefly.
  • Sunday, September 1, 8:00 a.m. to 4:00 p.m.
    Updating MyServiceHub.
    User Impact: MyServiceHub production will be down from 8:00 am to 1:00 pm.  All non-production environments will be down briefly during the outage.
  • Sunday, October 27, 8:00 a.m. to 4:00 p.m.
    Updating MyServiceHub.
    User Impact: MyService Hub production will remain up and running. The non-production environments will be down briefly.
  • Sunday, October 27, 8:00 a.m. to 4:00 p.m.
    Updating MyServiceHub.
    User Impact: MyServiceHub production will be down from 8:00 am to 1:00 pm.  All non-production environments will be down briefly during the outage.

 Please email jbhathal@torontomu.ca and restiani@torontomu.ca to report completion, postponement or cancellation of any change.

Select here for Previous Changes.